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* e-learning contact and call
centre training
* National
Certificate in Credit Administration( credit control)
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CONTACT / CALL
CENTRE E - LEARNING
►Internationally
recognised as "the" leading training tool for call centres◄
Talk to us about having
your staff fully qualified with an NZQA national certificate
now !!
Online , easy to use ,
act now to get best results for your contact centre teams
- now used worldwide !!
Click here to request a brochure on the course outline >>>
We are now official resellers of the
amazing icontact , e-learning contact and call centre
training modules and general training programs(
for latter see list below) . It is
critical to have your call centre staff at the top of their
game , and through this outstanding course , you will not
only achieve that , but also provide your staff with a
nationally recognised certificate (NZQA qualified). This
will help both your ROI and their personal growth and
development.
Contact us via the details on our contact
form and an opportunity to see this simple yet amazingly
effective course first hand. 20 minutes is all we need to
come in and take you through the program and its benefits.
FAQ's
Why should I take these courses?
The Contact Centre industry is suffering a
severe shortage of qualified staff. By completing the
industry qualifications you will be in a much stronger
position to apply for various roles and will stand a much
higher chance of kick starting your career in this Global
industry.
Do I need to be employed to receive
the qualification?
To complete the qualification you will to be
assessed in an actual workplace role. This means that
at some stage you will need to be in an environment where an
assessor can observe you in a Contact Centre job. You
may start the training prior to obtaining a job and then be
assessed once you are in the role to receive your
qualifications.
I am doing the ETITO qualification
why should I do your course?
The ETITO own the qualification framework but
do not offer training or assessments. We work with the
ETITO and are able to provide you all the training material
and resources for all the unit standards you require.
This takes the stress and hassle out of completing the
qualification and allows you complete the qualification
faster with a deeper level of learning.
Do I need to supplement this course
with any additional training?
NO! The training material provided has been
designed and written by Contact Centre experts with the
express view of meeting the needs of the qualifications.
Everything you need is covered off in each of the modules /
Unit Standards.
Can we use internal assessors?
Yes this is an option for you. You will
need to ensure that the nominated person who will be
assessing has completed the Level 3 and Unit Standard 4098
qualifications. This ensures they are registered with NZQA
to assess this level and their students are getting a
quality assessment. If you are to proceed with this option,
it is a good idea to sit down and plan your time around
assessing and your daily workload and to advise your
colleagues and manager that you may call on their assistance
for your daily role if required.
Will this system help me with
assessing staff?
The feedback that we had from the assessors
using this system has been that it can save you up to 50% in
assessment time due to the way the students work through the
material and the way the system is designed to capture
information and answers which are used towards the
assessments.
I have a diploma / Degree why should
I do this course?
In our experience we have found that a number
of people who have higher qualifications and then have
completed the level 3 and level 4 qualifications have learnt
a lot more about life skills and personal skills that are
transferable anywhere.
How long will this take me?
If you allow 1-2 hours per week you can
complete the qualification comfortably in 9 - 10 months.
If you have the ability to spend longer on the material then
you can complete the course faster.
Can I access the course from home?
Yes! The beauty of this system is that you
can access the course anywhere and at anytime. All you need
is Internet Explorer 5.5 or higher. The system is also
intelligent enough to bookmark your place so when you log
back in you are not having to search for where you left off.
Contact us
to discuss this in more detail.
National
Certificate in Credit Administration (Credit Control) (Level
3: 60 Credits)
icontact
is proud to announce the launch of this qualification on the
icontact system in conjunction with FITEC. As
almost all organisations have a team responsible for this
area of expertise, please would you forward this email to
those in your organisation responsible for credit
administration
Course investment includes all training, assessments, credit
registration and certificate
16758 -
Administer Financial Collection Process
21416 -
Administer Credit Control
16757 -
Determine an Applicant’s Suitability for Credit
16759 -
Demonstrate Telephone Techniques for Debt Collection
21415 -
Demonstrate Knowledge of Legislation Applicable to Credit
Control16760 - Demonstrate Knowledge
of Credit Dispute Resolution Processes
16761 -
Demonstrate Knowledge of the Repossession of Goods in
Accordance with the Credit (Repossession) Act
2780 -
Describe & Operate a Personal Computer System
If you want to know more about icontact and all its courses
send us an email and we will get detailed brochure to you
-
Click
here to request a brochure on the course outline >>>
#
OTHER NZQA
approved and accredited courses you can consider for your
staff and all available "online"
►Personality
Profile Assessments Ltd are official re-sellers for icontact
- Approved copyright by icontact and Rapid Results Ltd
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