Rapid Results was established in 2003 to bring business excellence
through human resources to New Zealand companies. It has gained
recognition locally and internationally as a premier provider of
established training programmes to develop and measure the ROI of staff
and aid staff retention and increasing their productivity.
The company offers specialist training and consultancy services in
all aspects of call centre operations and management as well as general
people development. Rapid Results’ e-learning service, icontact, offers
HR professionals solutions which are considered to be the most effective
in the market. It drives measurable customer interactions and is the
first e-learning product in New Zealand that offers the New Zealand
Qualifications Authority level 3 certificate for Call Centre Operations
(NCCCO).
Rapid Results consultants design and implement programmes that
ensure a companies protocol and standards are being met. Companies also
use its consulting services to learn how to best manage staff, design
and implement induction programmes, conduct business audits and recruit
new staff. The training needs of some of the largest call centre providers are
met by Rapid Results. These include Government departments and a number
of New Zealands top 200 organisations including the Department of
Labour, NZ Police, Competenz Industry Training, Fonterra, Mercury
Energy, Bridgestone and Canon.
Rapid Results was founded by Craig McFadyen and Derek Good. It is
privately owned with training consultants around the country. In 2005 it
saw turnover increase by 60% from the previous year.
Personality Profile Assessments are also official resellers of the award
winning icontact e-learning training modules and to find out more fill
out your details on our contact page form and we will be in touch within
24hours
For your Building Industry Recruitment
contact Joanne McKay
